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Prepaid Support
Services (PSS)
PSS offers priority labour services and support
at reduced rates. By prepaying a BLOCK of time for future services, the
client receives preferred service rates, is not charged for travel time,
and is handled on a priority basis.
Priority means that the client is contacted within
four business hours and if service is required, a technician is dispatched
to arrive at their designated location within eight business hours. Only
Network Support and Hardware Maintenance contracts have higher priority
status than the PSS plan.
Time BLOCKS are based on units of 20, 30 and 40
hours. The larger the BLOCK of time, the less the hourly rate. As time
is used it is charged against the BLOCK. When 90% of the total time has
been used, the client will be contacted to review and renew the plan.
There is no set time limit by which the BLOCK shall be used.
Our Services include:
- Telephone Support and On-site Service.
- Consultation and recommendations.
- System Administration or management.
- Software installation or troubleshooting.
- Internet and Email support.
- Anti-virus support.
The main advantages of this plan
include:
- Priority service- within four-hour response, eight hour on site.
- Reduced service rates.
- No charge for travel time.
- Variety of services covered.
Terms of PSS Services
SUPPORT RESPONSIBILITIES OF COMPEL:
Services shall be available onsite, at the client's location, or in COMPEL
offices during normal business hours: of 9:00 a.m. till 5:00 p.m. Monday
through Friday, excluding regularly observed holidays. Unless predetermined
with the Client and at COMPEL's discretion, services performed outside
normal business hours may be billed at 1.5 times the Plan's normal time.
RESPONSE TIME:
Services shall be available within the contracted response time on a priority
basis (from when the client notifies COMPEL) with only a Network Support
Contract or Hardware Maintenance Contract taking precedence over it.
LIMITATION OF LIABILITY AND WARRANTY:
In no event shall COMPEL be liable for any damages resulting from loss
of data, profits, use of products or for any incidental or consequential
damages, even if advised of the possibility of such damage. COMPEL disclaims
all warranties (including all implied warranties of merchantability and
fitness for a particular purpose). The Client's right to recover damages
caused by COMPEL's fault or negligence shall be limited to monies actually
paid by the Client of services involved. This limitation of COMPEL's liability
shall apply regardless of the form of action, whether in contract or tort,
including negligence.
SHIPMENT RESPONSIBILITIES:
COMPEL assumes no responsibility for shipments. Software and updates including
data files shall be shipped at the client's expense from COMPEL to the
Client or the appropriate site. Compel is not responsible for loss or
damage during shipping.
PPS PLAN BLOCK PAYMENT SCHEDULE:
Time blocks are based on units of 20, 30 and 40 hours. Where the larger
the block of time offers a better hourly rate. As time is used it is charged
against the BLOCK. When 90% of the total time has been used, the client
is contacted to review and renew the plan. There is no set time limit
by which the BLOCK shall be used. If a new support package is not purchased
and the time has run out then services will be billed at the Time and
Materials rates or the per-incident rate. These packages do not include
any parts, material, software upgrades, or other service expenses, excluding
travel required, for completing the work. These items are billed as separate
amounts.
PPS PLAN CANCELLATION POLICY:
If either party chooses to cancel the Plan the remaining prepaid balance
of the Plan (less any outstanding material or parts cost) plus applicable
sales taxes and excluding any penalty or interest charges will become
due an payable to the Client.
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Notice:
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Compel Technology Inc. celebrates 26 years in
Business, March 1st, 2012. We thank our loyal customers and suppliers
for their valued and trusting relationships through-out these many years
and for many more to come!
Thank you!
Compel, Computer and Electronics Technology
Sales, Service & Support ...Since 1986.
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Last modified: November 27th,
2011
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